Legal

Terms and conditions for PrimeHost.dk

Rights and obligations between you and PrimeHost when you use our hosting and services.

Last updated: 10 November 2026 PrimeHost / XenosPD · CVR 43595709

This is an English translation provided for convenience. The Danish version is legally binding in case of any discrepancy.

1. Introduction

Welcome to primehost.dk. These terms and conditions (the “Terms”) describe the rights and obligations between you (the “Customer” or “you”) and PrimeHost / XenosPD (“PrimeHost”, “XenosPD”, “we” or “us”) in connection with our hosting and related services. By creating an account and using our services you accept these Terms.

2. Definitions

  • Services: The hosting, server, domain and support services that PrimeHost provides.
  • Account: Your user profile with us, including login and access details.
  • Subscription: The package you buy, which determines the scope and price of the Services.
  • Content: All material, including data, files and websites, that you upload or host with us.

3. Scope of services

  • Game servers (e.g. Minecraft, FiveM and Counter-Strike)
  • VPS (virtual servers)
  • Discord bot hosting
  • Shared and dedicated web hosting
  • Domain registration and DNS management
  • E-mail hosting and SSL certificates
  • Backup, monitoring and support

Details about specific features, resources and speed are stated in your order confirmation.

4. Access and use

As a Customer you undertake to:

  • Keep your login details secure
  • Use the Services for lawful purposes only
  • Not endanger the security of the network or others
  • Comply with applicable law and the rights of third parties

Misuse may result in immediate suspension and possible termination of your account.

5. Subscription and payment

  1. Prices and invoicing: Current prices are shown on primehost.dk. Subscriptions are paid in advance, typically monthly or annually, using the payment methods stated at checkout (cards via Stripe, PayPal or Quickpay/MobilePay). Prices for consumers are stated including VAT (25%); for business customers VAT is shown separately on the invoice.
  2. Automatic renewal: Subscriptions renew automatically at the end of the selected period unless cancelled in accordance with section 7. You authorise PrimeHost to automatically charge payment for the renewed period.
  3. Late payment: Missing or late payment may lead to suspension of the Services after 7 days' notice. If payment has still not been received after a further 7 days (14 days in total after the original due date), the account may be terminated and data deleted.
  4. Price changes: PrimeHost reserves the right to change prices and subscription terms with at least 30 days' notice.

6. Right of withdrawal and refunds (refund policy)

  1. Right of withdrawal (consumer purchases): For new purchases of hosting subscriptions, consumers have a statutory right of withdrawal of 14 days from the conclusion of the agreement. To use your right of withdrawal you must notify us in writing by e-mail to [email protected] before the period expires.
  2. Exceptions to the right of withdrawal:
    • Domain registration: Purchases of domain names (e.g. .dk, .com, .net) are a customised service that starts immediately after purchase and are therefore excluded from the right of withdrawal under the Danish Consumer Contracts Act.
    • Delivery already started: Services such as game servers, VPS and bot hosting are delivered immediately after the order. When ordering you must expressly request that delivery starts before the withdrawal period expires and confirm that you lose your right of withdrawal once the service has been fully delivered. If you withdraw after delivery has started but before it is fully delivered, you pay an amount corresponding to the part of the service delivered up to the withdrawal, in proportion to the full service.
  3. Handling of refunds: Refund requests are processed as quickly as possible. Refunds are made to the original payment method. PrimeHost refunds only the subscription price and not fees for domain registration, set-up or add-on services.

7. Cancellation and renewal

  1. Cancellation by the Customer: The Customer may cancel a Subscription at any time via the control panel with 30 days' notice to the end of a billing period. If a monthly subscription is cancelled in the middle of the period, the remaining part of the period is not refunded (unless section 6 applies).
  2. Renewal: If you do not cancel your subscription, it renews automatically. It is your responsibility to ensure that your payment details are correct and that sufficient funds are available.
  3. Consequences of cancellation: On cancellation all your Content is deleted from our servers within 30 days. It is your responsibility to take a backup before you cancel.

8. Service level agreement (SLA)

  1. Uptime guarantee: PrimeHost guarantees a monthly uptime of 99.9% for network and server infrastructure.
  2. Compensation: If monthly uptime falls below 99.9%, the Customer is entitled to compensation in the form of credit that can be used for future payments.
    • 99.0% – 99.89%: 5% of the monthly fee as credit.
    • 98.0% – 98.99%: 10% of the monthly fee as credit.
    • Below 98.0%: 25% of the monthly fee as credit.
  3. Exceptions: The SLA guarantee does not apply to planned maintenance (section 9), force majeure, outages caused by the Customer, or problems outside PrimeHost's network control.

9. Support and maintenance

We provide customer support via e-mail, chat and ticket system. Planned maintenance windows are announced at least 48 hours in advance. Urgent security updates may be carried out without notice.

10. Domain registration

When you register, renew or transfer a domain name through PrimeHost, you accept both our Terms and the terms of the relevant registries (e.g. DK Hostmaster's terms for .dk domains). PrimeHost acts solely as an intermediary between you and the registry. We accept no responsibility for the registry's actions or decisions.

11. Limitation of liability

PrimeHost is not liable for:

  • Loss of data or revenue
  • Indirect loss or consequential damages
  • Service interruptions outside our control (force majeure)

Our maximum liability is limited to the amounts you have paid to us in the preceding 12 months, unless mandatory law provides otherwise.

12. Customer obligations

You must not:

  • Share your account or your access details
  • Upload harmful or illegal Content (including pirated material or child sexual abuse material)
  • Overload the system with automated requests (DDoS attacks)
  • Infringe the copyright or personal integrity of others

Violations may result in immediate termination without refund.

13. Intellectual property

All trademarked and copyright-protected material that PrimeHost provides remains our property. You retain all rights to your own Content, but grant us a non-exclusive licence to provide and display it in connection with the Services.

14. Personal data, GDPR and data protection

PrimeHost / XenosPD (CVR: 43595709) is the data controller for the processing of personal data in accordance with the EU General Data Protection Regulation (GDPR). See also our privacy policy.

  • Purposes: Provision of hosting and support services, invoicing, security monitoring and operational optimisation.
  • Legal basis:
    • Performance of a contract (GDPR Art. 6(1)(b))
    • Legal obligation (GDPR Art. 6(1)(c))
    • Consent to newsletters and marketing (GDPR Art. 6(1)(a))
  • Recipients: Authorised processors such as payment providers, e-mail providers and sub-processors under GDPR Art. 28; public authorities where required by law.
  • Transfers to third countries: Our servers are hosted by Hetzner Online GmbH in Germany (EU). Some providers (e.g. payment providers and Cloudflare) may process data in third countries; transfers only take place on the basis of European Commission adequacy decisions (e.g. the EU-US Data Privacy Framework) or standard contractual clauses.
  • Retention: Personal data is kept only as long as necessary to perform the contract and in accordance with bookkeeping legislation (up to 5 years after termination).
  • Your rights: The right of access, rectification, erasure, restriction, data portability and objection. To exercise a right, contact us at [email protected].
  • Data breaches: We have procedures for notifying Datatilsynet (the Danish Data Protection Agency) and affected data subjects of serious breaches in accordance with GDPR Art. 33-34.

15. Third-party content

The Services may integrate third-party software and tools. PrimeHost disclaims responsibility for the operation and security of these parties. Any third-party terms apply directly between you and the third party.

16. Changes to the Terms

We may update these Terms with 30 days' written notice by e-mail or on your account. Continued use after the changes take effect constitutes acceptance of the changes.

17. Termination

  • We may suspend or terminate your account in the event of material breach.
  • On termination all Content is deleted after 30 days unless otherwise agreed.
  • Unpaid amounts fall due immediately on termination.

18. Governing law and disputes

These Terms are governed by Danish law. For consumers the general rules on venue apply. For business customers, disputes are brought before the Danish courts with Hovedstadens Dommervagt as venue.

Complaints: As a consumer you can complain to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark (naevneneshus.dk), once you have first contacted us. As a consumer you also have the statutory rights in case of defects.

19. Bot hosting

These rules apply in addition to the other sections when you use bot hosting.

  • You are responsible for your bot's code, content and behaviour and for keeping your bot token secret. We never ask for your token and you must not send it to us.
  • Your bot must comply with the Discord terms and developer policy. Misuse of the Discord API, including spam, self-bots, circumventing rate limits or automated harassment, is prohibited.
  • You must not use bot hosting for malicious code, mining, attacks on others or other unlawful purposes.
  • Resources and rate limits are stated in your plan and are applied to ensure stable operation for all customers.
  • We may suspend or terminate a bot that violates these rules or places unreasonable load on the platform (see sections 4 and 17).
  • Support covers the hosting, not help with your bot's code.

20. Contact

PrimeHost / XenosPD
CVR: 43595709
Address: Kastanievej 46, 7700 Thisted, Denmark
Phone: +45 40 48 55 60
E-mail: [email protected]

Thank you for choosing primehost.dk. If you have any questions about the Terms, you are always welcome to contact us.